Ticketing

Ticketing FAQ

REGISTRATION QUESTIONS

I registered last year – do I need to register again this year?

Yes, you must register for a ticket every year.

Can I register with my nickname, burner name, or other alternate name?

You must register with the name on your legal ID, which will be used to confirm your ticket at the gate.  If the name you supplied to register does not match your ID, you will not be allowed to enter.  If you have already registered with an incorrect  name, please contact tickets@lakesoffire.org with the subject “Registration Typo” and ask (nicely) to update your information.

Do I have to use my middle name?

We are not asking for middle names. We are asking for your first and last name and your date of birth.

I tried to log into my ticketing account but my password is so complicated.  Is there any way to reset it to a password I can remember?

Unfortunately, Our ticketing system does not allow for personalized passwords.  Please save your assigned password in a safe place.  If you can not remember, please use the “forgot my password” feature in the ticketing system to get a token for a new password.

Can I use my email address for more than one registration?

No, you may not register for more than one ticket with the same email address.  The humans of the Ticketing team closely monitor registration throughout the process.  Anyone found attempting to game the system by registering multiple emails risks losing their ability to purchase any tickets to Lakes of Fire and, depending upon severity, may be banned.

Do children 13 and up need to register for the drawing?

Yes – minors ages 13 years old and up when Lakes of Fire 2017 takes place must have a paid ticket.

Children 12 and under do not register in the main ticketing system.  They are registered through a Google form and that registration starts after the main General Ticket Sale happens. Stand by for more details.

How and when will the registration for children 12 and under happen?

You will need to provide their name and the registration ID of their accompanying adult guardian  after the General ticket sales.  Parents should not register their children until they have purchased their own ticket.

Can I put multiple entries in the ticketing system from different emails (for the same person)?

Absolutely not.  Do not do this. Humans are auditing registrations – anyone found gaming the ticketing system risks their ability to purchase any tickets to Lakes of Fire and future attendance.

 

VOLUNTEER TICKET QUESTIONS

I volunteered last year but I have not gotten my volunteer email. Who do I talk to about getting this straightened out?

The LOF Volunteer Dream Team (VDT) is working hard to provide efficient and effective help to our volunteers especially during the busy volunteer ticketing period.  As of 2017, ALL volunteer ticket access inquiries must be submitted through this Volunteer Ticket Inquiry Form.

The Volunteer Dream Team (aka Volunteer Coordination) will NOT respond to volunteer ticket inquiries unless it is submitted through this form.  We will do our best to get back to you as quickly as possible to resolve the question/issue at hand!  You will be contacted by the VDT via email for inquiry resolution.

Thank you for a banner year of volunteerism in 2016!

As a reminder:

  • 8+ hours of recorded volunteerism in 2016 qualifies you for access to a full-price ticket for 2017
  • 16+ hours of recorded volunteerism in 2016 qualifies you for access to a discount-price ticket for 2017

I received my volunteer appreciation ticket offer but I can not come to the 2017 event.  Can I use my code for next year instead?

We are so sorry you won’t be able to attend this year’s Lakes of Fire.  Unfortunately, it is not possible for volunteer codes to be rolled to next year.  The volunteer appreciation codes are strictly from the prior year’s work for the current year.  

 

TICKET DRAWING AND PURCHASE

If I am offered tickets in the drawing, will I get an email?

Yes, you will receive an email notifying you that you have the ability to purchase ticket and your deadline for making that purchase.

I just made my purchase but I don’t see a place to print my tickets? Where do I get my printed ticket?

You do not get a printed ticket.  The Gate will be 100% will call. This is why it is vital that you register with details requested as appears on your government-issued photo ID as instructed on the registration page.

I missed my deadline to purchase my ticket.  Is there anything that you can do to reset it?

Unfortunately no. The deadlines for purchase are automated through the ticketing system.  If you missed your opportunity, your ticket was passed to the next person on the waiting list. The best we can do is add you to the bottom of the waiting list.

What does and does not qualify as a “government-issued, photo ID”?

A government-issued photo ID is one issued by the state or country that you reside that contains a photo of you as well as your date of birth. Some things that qualify include: driver’s licenses, state ID’s, passports, and some military ID. The GATE does not accept student ID’s, dental cards, library cards and the like.  If you are not sure about your ID, please email the Ticketing Team (tickets@lakesoffire.org) ahead of time, well before you show up at the Gate.

How can I gift a ticket?

If you want to gift a ticket to someone, you must coordinate with them outside of the ticketing system.

Is it too late to register for tickets to Lakes of Fire if the drawing has already happened?

You can register in the Lakes of Fire ticketing system until the ticketing processes closes right before the event begins.  Anyone who registers AFTER the drawing occurs, will automatically be put at the end of the waiting list.

Can I buy a ticket at the gate when I arrive?

No. There are absolutely no ticket sales at the at the Gate. You will be turned away.

I register and receive an offer from the drawing. But before I buy my tickets I decide I don’t want to go. Can I use my offer to purchase a ticket for a friend?

No. When a ticket offer is made from our system only the person who received the offer can purchase a ticket. If you decide you don’t want to go before you buy a ticket you and get an offer just hit  “reject” and turn down the offer.  That ticket will go to the next person on the waiting list.

How are refunds handled?

Please see our Ticket Refund page for details.  

Remember, once you push the Refund button, the ticket is no longer available to you. You cannot show up at the gate to claim a ticket that you have asked to have refunded.